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The mail order business that Clas Ohlson started in 1918 in Insjön is now an established European retail business. There are about three thousand staff working in Sweden, Norway, Finland and the UK who all follow our company motto “Making things easier for people to solve their everyday practical problems”. You are warmly welcome to read about the journey we have made, the future challenges we face and the values, concepts and responsibilities on which our business operations based.
Clas Ohlson is a rapidly expanding retail business with sales of over SEK 5 billion in Sweden, Norway, Finland and the UK. The Head Office lies in the same town where its business operation began in Insjön, Dalarna County. The company has been listed on Stockholm's Stock Exchange (OMX) since 1999.
Our Media Centre contains an overview of our press releases, current store openings, relevant company information and other news of interest. Images, video clips and important contact information are also found here. You are welcome to contact us regarding any of your media related requests. Ring our switchboard at +46 (0)247-444 00 or e-mail us with any queries at press@clasohlson.se
Do you share our view that helping people solve their everyday problems whether big or small is one of the most satisfying things one can do? Then Clas Ohlson may be the company for you with exciting multifaceted roles and job assignments on local, national and international levels. At Clas Ohlson the possibilities for advancement, training and personal development are endless.
There are several ways to contact us. Click on the link that best suites your needs and you will access your information more quickly. Uncertain about who to contact, call our main switchboard at +46 (0)247-444 00 or Customer Services at +46 (0)247-445 00 and you’ll receive the assistance that you need. We look forward to hearing from you!
It should always be easy and convenient to find what you need at Clas Ohlson. In Sweden and Norway, we sell a wide array of home, multimedia, electrical, leisure and hardware products both though our online store and by mail order. In both Finland and the UK, sales are conducted through our expanding retail network. All our purchasing, transport and goods are handled responsibly according to strict environmental and sustainability standards.
Clas Ohlson publishes yearly sustainability reports in August.
Reports and documents
Do you have comments on how we work with and report on sustainable development/CSR issues?
CSR feedback
Clas Ohlson sells a range of environmentally and socially responsible products.
Selected eco-products
Our sustainability work in practice
Sustainability case studies
Clas Ohlson’s employees are the core of the Clas Ohlson brand. As Clas Ohlson continues to expand, we place great emphasis on attracting and retaining the industry’s best employees that are capable of providing a high level of customer service. Key success criteria include our strong corporate culture, diversity programmes, continuous skill development, competitive salaries and preventative healthcare initiatives.
The Clas Ohlson spirit is encompassed in four corporate values, which are fundamental to our sustainability and CSR activities as they guide our conduct with co-workers, customers and suppliers. The values of drive, warmth, commitment and innovation have recently been revised and adapted for use in all countries where Clas Ohlson is present.
In spring 2011, Clas Ohlson conducted its second Group-wide employee survey, which was completed by 84 percent of employees. The survey has provided a solid platform on which we can develop our strategy for how to attract, reward and motivate staff and how we should design leadership action plans. The Group has an Employee Satisfaction Index of 74 percent, which compares favourably with other companies. Other results from the survey highlight that the majority of employees are proud to work for Clas Ohlson and generally have confidence in managers, and feel that they can influence decision-making. The company’s efforts to promote diversity and equality are also highly valued. Our future challenge is to maintain Clas Ohlson’s position as an attractive employer as we expand by focusing on our corporate values, leadership and providing clear feedback on employees’ performance and salary.
We believe that good results, job satisfaction, commitment and teamwork can be achieved through employee diversity. We consequently strive for an even distribution of staff with various experiences and backgrounds. No one shall be discriminated against on the grounds of his or her gender, age, religion or belief, sexual preference, or ethnic and national background. The Group’s gender equality policy, for example, has the objective that neither gender shall account for less than 40 percent in any of the occupational categories, which is achieved through competence development and prioritisation during recruitment. Women accounted for 42 percent of Group employees during 2010/11 (41 percent in 2009/10), and the proportion of women among senior management in the Group increased from 13 percent to 20 percent following a reorganisation in May 2011.
Motivated and skilled employees form the basis for our continued expansion and success. The Group’s collective training requirements are reviewed ahead of each financial year and the Clas Ohlson Academy in Insjön is responsible for all mandatory and voluntary training programmes. Training aims to safeguard employees’ skills and the company’s future development. During 2010/11, around 2,000 employees underwent some form of training and each employee received an average of 14 hours of training throughout the year. Training is provided in either classrooms or via video conferencing.
Clas Ohlson’s salary policy requires that salaries are competitive, and match or surpass those of other companies in the industry when the company achieves its goals. In addition to a fixed salary, employees have some form of performance-based salary as well as staff discounts.
Clas Ohlson aims to provide a good work environment where employees feel a sense of satisfaction, security and solidarity, as well as physical and mental wellbeing. The good quality working environment and job satisfaction experienced by Clas Ohlson employees was highlighted in the recent employee survey and is demonstrated by low staff turnover and low levels of sickness relative to the industry in general. Total sick leave in 2010/11 was 3.9 percent.
